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Job role: 1st Line IT Support Engineer Location: Telford - 5 days in OfficeSalary: £25,000 +
My client is looking for a skilled and enthusiastic 1st Line IT Support Engineer to deliver top-notch technical support. This is a fantastic opportunity to work in a fast-paced, dynamic environment where your expertise will make a real impact.
If you have a passion for problem-solving and a strong foundation in computer networking, software, and hardware support, we'd love to hear from you.
Job overview:
* Provide great customer support by quickly answering questions and solving technical problems.* Troubleshoot software issues, including operating systems and apps.* Help with hardware problems, making sure all equipment works properly.* Use company tools to track issues and manage support tickets.* Check how networks are running and help improve system performance.* Keep clear records of support processes, solutions, and user guides.
What we are looking for:
* Solid experience in a technical support role, with expertise in computer networking and customer service.* Skilled at troubleshooting Windows Server environments.* Familiarity with software diagnostic tools and techniques.* Experience using ticketing systems.* A team player who is also self-motivated and proactive.
If you're excited about technology, enjoy tackling challenges, and love helping others, this is your chance to shine. Please apply now!
