Operations Manager

Operations Manager needed for Telford area

Job Purpose

To manage the daily operations of the area and delivery of core services, encompassing contract performance, delivery of client/s requirements, resource planning, people management, safety conformance and financial process compliance. Core services delivered to clients include (but not limited to): Grounds Maintenance, Arboriculture, Waste management, Pest Control, Winterisation, and Interiors.

Annual salary of 38,000 on offer.

Key Accountabilities

Quality, Health & Safety

To understand and comply with standards set in the Company quality system.
Ensure adherence with company standards such as risk assessments and COSHH.
Take ownership for the QHSE standards at depot/work locations.
Responsible for overseeing induction processes for all area teams; including initial and regular safety and machinery training and issue/maintenance of PPE and safety equipment.
Role model a positive safety culture; ensuring timely reporting of near misses, accidents, and incidents, carrying out investigations as required.

Financial Compliance and Control

To understand and operate within the Company's financial procedures.
Review and monitor (with RM) cost and expenditure across the area to ensure budget targets are met.
Track and solve any issues relating to over expenditure and threats to budget targets.

Operational Performance & Delivery

Deliver services to specification and budget, meeting customer requirements and deadlines.
Identify and execute opportunities for extra works.
Manage and plan work schedules for area teams to achieve optimum resource utilisation and maximum outputs.
Manage the usage and deployment of assets across the area to minimise incremental spend and maximise usage.
Understand and comply with procedures set by the central Fleet department in order to manage area fleet effectively.

Customer Service

Proactive communication with Area clients to resolve operational matters and maintain a positive relationship.
Attend contract management or progress meetings with clients as required.
Understand and adhere to the company's complaints resolution and Customer contact procedures.
Refer significant business development/sales opportunities to Regional Director/Commercial Director.
Act as a local ambassador and the services it delivers.

People Management

Retain oversight of the performance and productivity of all area teams.
Manage the recruitment and selection of operational employees according to the standard process.
Carry out periodic resource planning, making value for money decisions regarding seasonal resources and agency resources.
Manage, along with Supervisors, sickness absence, capability and employee relations matter and seek support from HR as required.
Manage compliance with training standards set for operational roles and consider capability in resource planning decisions.
Manage the submission of timesheets to payroll, providing management oversight and approval if collated by Supervisors/Team Leaders.

People Management Responsibilities

Direct reports; Supervisors, Team Leaders, Contract Manager

Key Contacts/Relationships/Stakeholders Managed

Client representatives

Area Managers, Supervisors, Team Leaders

Regional Directors

HR Business Partner & HR Advisor

Suppliers and Sub-Contractors

Person Specification

• Experienced operational manager, ideally obtained within a delivery organisation with geographically dispersed teams
• Demonstrable experience of managing daily client/customer relationships and service provision
• Experience of working with contract specifications and planning resources in response
• Experience of implementing and embedding new contracts, familiarity with TUPE processes is beneficial
• Experience of operational asset management (e.g. plant, fleet, machinery) within field-based operations

Functional / Technical Skills

• Health & Safety qualification, IOSH or equivalent
• IT literacy in basic Microsoft packages (Word, Excel, PowerPoint, Outlook)
• Basic financial management skills

Values and behaviours:

• Honesty: We behave with the highest levels of integrity and transparency, always.
• Excellence: We exceed client and employee expectations at every opportunity
• Approachability: easy to communicate with, creating a culture where trust, confidence and ideas can flow
• Reliability: always provide a dependable service, holding ourselves accountable for results
• Teamwork: build positive and motivated teams with family spirit, that are empowered, diverse and inclusive

Health & Safety

Embed safety across all areas of your responsibility. Engage and collaborate as appropriate with others in the business, clients and contractors to promote health and safety. Support the evolution of a culture that follows fair rules effectively, encourages honesty and welcomes the opportunity to learn from incidents and near misses.

Please call or send CV to apply

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