Service Design &Transition Manager

Service Design &Transition Manager - TA Service Delivery

Permanent

Telford/Hybrid (2-3 days per week on site)

Salary: £55-60k per annum

Applicants MUST be eligible to go through SC Clearance

We are actively looking to secure a Service Design &Transition (SD&T) Manager to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

• You will be involved in all aspects of Service Design & Transition across Capgemini teams involved with the Project Delivery process.
• The role aim is to assure delivery of first-class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.
• You will be responsible for carrying out assurance activities and Capgemini SD&T tasks and activities needed to ensure a successful and complete implementation.
• You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
• You will contribute to the SD&T Community receiving and giving education to other Capgemini SD&T staff in Operational Best Practice, Patterns and Standards

Your Key Responsibilities:

• Development of Support Model and Diagrams for components being delivered by Capgemini project teams
• Ensure that Capgemini Application and Technical Support teams have the capabilities in place to deliver the Capgemini support model
• Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for Capgemini teams are managed
• Coordinate your own Capgemini SD&T tasks and activities
• Ensure that the Capgemini support model is complete, tested and signed off before service go live
• Provide a point of escalation for Capgemini SD&T operational issues and risks
• Ensure operational sign-off of Capgemini SD&T artefacts at appropriate governance boards and technical reviews
• Facilitate the review and approval of support process tests across Capgemini teams

Your Skills:

• Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
• Happy to listen actively and draw conclusions.
• Weekly reporting to seniors about assigned projects
• Use of a defined toolset to support all of the processes.
• Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
• Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
• Negotiation and ability to challenge/question
• Self-reliance and ability to work independently with supervision.

Optional Skills:

• Experience of providing a service to customers.
• Risk awareness
• Mix of project and service mentality
• Excel/Office/PowerPoint
• Project experience
  

Qualifications:

• Ideally EM foundation: training will be given to achieve ITIL4 foundation.

Benefits Include:

• Contributory pension scheme
• Employee Assistance Program
• Medical and Dental cover
• 22 days holiday + bank holidays
• Maternity Pay/Shared Parental leave and paternity leave
• Sick pay

Suitable Candidates should submit CVs in the first instance.