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Brook Street Recruitment is working with our client in Ballyclare to recruit a new full time and permanent Service Advisor.
The role will involve working closely with the aftersales team this is a central role ensuring that every opportunity is captured to provide the best service and add value to all existing customers, and to assist in identifying new customers.
Key Duties & Responsibilities:
- Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets set
- Dealing with invoice queries and chasing up information
- Producing reports as and when required on invoicing progress, queries etc
- Following up with cash sale customers
- Liaising with our accounts department to set up customer accounts
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
- Booking in service visits for customer machines
- Liaising with the Service Manager to maximise efficiency regarding engineer planning
- Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
- Proactively contact customers regarding requirements and to follow up on satisfaction with our service
- Proactively building strong, positive long term relationships with customers
- Collating and reporting on feedback gained from customers
- Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
- Adhoc duties commensurate with the position
Criteria
- Experience of working in a fast paced customer service, administration role
- Attention to detail and a very high degree of accuracy is essential
- Excellent organisational and prioritisation skills
- An excellent level of computer proficiency
- Excellent communication and customer service skills
- Ability to work as part of a team
- Ability to communicate effectively at all levels, both internally and externally, in a professional manner
- Be self-motivated, proactive and have the ability to work on your own initiative
- A full driving licence
Details
The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.
Salary can be disclosed on application
Please send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
