Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!

The Role:

Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation
Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement
Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively
VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience
Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery
Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members
Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met
Facility Maintenance: Ensure that the spa’s public spaces are well-maintained, tidy, and spotless at all times
Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff
Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth
Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas
Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager
Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions
Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required
Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment
Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed

Skills:

Proven experience in a managerial role preferably within a spa or hospitality setting.
Strong leadership and team management skills
Excellent customer service and communication abilities
Ability to handle complaints and resolve issues effectively
Proficiency in scheduling software
Flexibility to work varied shifts, including evenings and weekends