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Imagine yourself at the heart of a luxurious spa resort, where exceptional hospitality and guest experiences are the hallmarks of your role. As the Front of House Manager, you'll be the driving force behind creating unforgettable moments for our clientele. This permanent position offers a competitive salary of £35,000 and the opportunity to thrive in a dynamic, team-oriented environment. Standout Highlights:
- Lead a dedicated team of front-of-house professionals, ensuring seamless operations and exceptional customer service.
- Manage and review food and beverage service
- Collaborate closely with the Treatment Manager to deliver a cohesive, VIP-level experience for our most prestigious guests.
- Leverage your exceptional duty management skills to oversee the smooth running of the resort's front-of-house activities.
- Proven experience in a managerial role preferably within a spa or hospitality setting.
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to handle complaints and resolve issues effectively
- Proficiency in scheduling software
- Flexibility to work varied shifts, including evenings and weekends
- 28 days holiday per annum, including bank holidays
- Additional day off for your Birthday
- Extra holiday day awarded annually up to first 5 years
- Service charge and tips
- Meals on duty
- Free on-site parking
- 50% discount on food in the restaurants across all sites
- £50 bed & breakfast stays at the hotels in the collection
- 15% discount on Spa retail
- 20% discount on Spa treatments
- Staff Gym Membership
- Discounted family and friend stays
- Staff Uniform
- Staff Accommodation (subject to availability)
- Refer a friend scheme (£500 bonus)
- Available 24/7 with practical advice and support through employee assistance programme
- Paid volunteering days
- Online fitness and wellbeing platform
- Pension Scheme
- Enhanced Maternity & Paternity pay & Adoption pay
- Cycle to work scheme
