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Key Responsibilities:
- Deliver outstanding service experience to all stakeholders.
- Provide a warm and friendly welcome to all customers and visitors at the centre.
- Proactively seek feedback and resolve customer queries at first touch.
- Manage centre standards to the highest level.
- Conduct pre-event inspections of all meeting rooms and show offices.
- Ensure compliance with health and safety policies and processes.
- Complete all auditorchecks and resolve issues within acceptable time frames.
- Manage the accident book and report all incidents, accidents, and near misses.
- Review and update emergency evacuation procedures.
- Monitor contractors to ensure their working practices align with policies.
- Positive, pleasant, and professional demeanor with exceptional customer service skills.
- Experience in hospitality and handling customer service requests.
- Strong organisationaland communication skills.
- Ability to prioritiseworkload and work efficiently with minimal supervision.
- High attention to detail and a keen interest in delivering great experiences.
- Insurance schemes.
- Team building and social events.
- Generous pension schemes.
- Annual bonuses.
- On site training.
- Career growth and development.
This is an exciting opportunity for a motivated individual to join a team that values high energy and engaging personalities. If you are passionate about hospitality and customer service, this role is for you!
