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- Effective maintenance of the global internal repair logs whilst recognising the value of thorough data capture for continuous improvement
- Standardise and document the repair process including creating videos & tutorials to reduce the time to repair
- Train and educate remote repair technicians
- Proactive communication with customers repairs facilities to improve the quality of incoming fault reports and reduce the number of unnecessary returns
- Thorough fault finding and diagnostics of product failures to component level
- Administration of repairs in terms of goods receipt, sales orders & customer acknowledgment
- Timely completion of high-quality product repairs & documentation
- Always maintaining safe working practices e.g. soldering
- Highlight repeat failure modes to engineering and management for continuous improvement
- Monthly information sharing meeting with engineering
- Support the incoming inspection of product from our sub-contractors
- Timely creation of inspection reports & feedback to sub-contractors
- Recognise direct link between incoming quality, field failures & repairs
- Create & maintain a PAT testing schedule
- Support continuous improvement through 5S
- Undertake other tasks that maybe reasonably required by the business
- Visits to our sub-contractors & Global repair facilities may be required.
- Natural flair for problem solving & diagnostics of electronic circuits to component level
- HNC or equivalent in electronics engineering would be desirable
- IPC-A-610 certified & experience of electronics component handling
- Experience of diagnostic equipment e.g. multi-meters & oscilloscopes etc
- Experienced in the soldering of fine-pitch electronic components
- Previous supervisory experience is preferred.
- MS Office tools experience
- Competencies
- Technically competent with a strong hands-on approach.
- Strong verbal communication and active listening skills
- Patience, time management & leadership skills and the ability to prioritise tasks
- Ability to always work with a sense of urgency and with attention to detail
