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Overview:
Cotswolds Designer Outlet, launching in 2025, is looking for an Operations Manager! We have partnered with Multi-Realm to find a strong fit to launch and forward manage the operations at this aspirational outlet in Tewkesbury.
What you’ll be doing: Your primary objective is to ensure the smooth day-to-day operation of Cotswolds Designer Outlet, encompassing all aspects of operations and facilities management.
Pre-launch:
- Collaborate closely with the Centre Manager to execute the phased launch strategy, ensuring alignment with premium brand standards.
- Mobilise the site by establishing service agreements with contractors and implementing robust health, safety, and crisis management protocols.
- Ensure compliance with head office policies and relevant regulations to maintain a safe environment for all stakeholders.
- Procure and manage facilities management services and third-party suppliers to maintain high standards while optimising operational costs.
Post-launch:
- Monitor and ensure the delivery of high standards in facilities management, working proactively with suppliers and site support staff.
- Oversee all facility and contractor management (hard and soft services) and health & safety to ensure a safe environment for staff, tenants, and customers.
- Collaborate with Realm Head Office on operational projects aimed at enhancing the Centre.
- Support and deputize for the Centre Manager in managing relationships with retailers and stakeholders as required.
- Develop and drive the Centre’s ESG strategy across governance, workers, community, environment, and customer aspects.
Why pursue this role?
- Join a ground-breaking designer outlet set to revolutionise the retail experience in the Southwest.
- Opportunity to grow into a more strategic leadership role with a focus on operational excellence.
- Gain valuable mentorship in the specialist field of premium outlets.
- Be part of launching a unique, aspirational designer outlet that sets new industry standards.
The successful candidate will:
- Have a strong background in health & safety and service delivery, with a focus on premium standards.
- Demonstrate proficiency in communication, relationship-building, and contractor management across both hard and soft services.
- Previous experience in managing high-quality service delivery.
- The embodiment of Multi-Realm’s core values.
