SMART Repair Manager

Smart Repair Manager
OTE £45,000
Basic Salary: £35,000 - £38,000
Location: Tewkesbury
Hours: Flexible Between 7:00am and 5:30pm (No Weekends)
 
*Run Your Own Department*
*Own Office Space*
 
We are looking to recruit a Smart Repair Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
 
The successful candidate will be an outgoing Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle.
 
Responsibilities of a Manager
·Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan.
·Engage with key members of the team to agree output targets and provide feedback on the previous day's performance.
·Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan.
·Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly.
·Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team.
·Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities.
 
Skills and Qualifications of a Manager
·Strong organisational skills
·Flexible work attitude
·Ability to effectively deliver site performance and profitable growth
·Excellent leadership skills, technical expertise.
·Strong communication skills for customer service and team communication.
·Strong leadership qualities
·Experience in the Managerial position in a Bodyshop or similar environment
 
If you think you are a good fit for this Smart Repair Manager role, please contact Rob @ Auto Skills and state reference job number 50799
As well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including:
Bodyshop Manager, Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller,