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Field Service Engineer

Hays Specialist Recruitment Limited
Posted 11 hours ago, valid for 13 days
Location

Thame, Oxfordshire OX9 2PU, England

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking a Field Service Engineer to join their service and support team in London and nearby areas.
  • Candidates should have 2-5 years of experience in the UPS industry or a similar field and possess a professional technical bachelor's degree or equivalent experience.
  • The role involves maintaining critical power systems, including commissioning, maintenance, servicing, and repairing UPS systems in various environments such as hospitals and data centers.
  • The position offers a competitive salary based on experience, along with benefits such as 25 days of annual leave, a pension scheme, and health coverage.
  • Interested applicants can apply by sending their CV or contacting the recruitment team for further discussions.

Field Service Engineer

Location: London, Southeast and nearby areasReports to: Head of Service

About the Company

With over three decades of expertise in the industry, our client is dedicated to providing critical power solutions to a wide range of businesses. They are expanding the service and support team and are seeking a Field Service Engineer to join them.

Role Description

As a Field Service Engineer, you will be essential in maintaining the reliability of critical power systems. Your duties will encompass commissioning, maintenance, servicing, and repairing various uninterruptible power supply (UPS) systems. You will work in critical power environments, including airports, hospitals, data centres and educational institutions, showcasing excellent communication skills and taking full responsibility for your tasks.

Key Responsibilities:

  • Conduct Start-up/Commissioning, Preventative Maintenance (AC, DC, and SNMP Cards), and Corrective/Unscheduled Maintenance on various UPS equipment.
  • Lead critical power projects and collaborate closely with our sales team.
  • Provide support to customers and internal teams (Sales, Admin, and Operations).
  • Ensure adherence to the guidelines and standards expected.
  • Maintain a professional appearance and demeanour in line with client and company expectations.
  • Lead by example: Follow all company rules and regulations, comply with site regulations, and protect company property.
  • Attend all required training courses and meetings and oversee the development of colleagues.
  • Participate in and lead proactive team efforts to achieve departmental and company goals.
  • Offer consulting services both on-site at customer locations and over the phone as needed.
  • Work with customers, contractors, Service Partners, and other team members to promote and grow the brand.
  • Document all necessary information for each site visit performed.
  • Manage installation projects and unit replacements as needed.
  • Properly document, label, and return all defective parts used in the repair of UPS equipment.
  • Comply with safety policies, practices, procedures, and cybersecurity.
  • Perform any other reasonable tasks as requested by the Head of Service.

Qualifications and Skill Requirements:

  • 2-5 years of experience in the UPS industry or a similar field.
  • Professional Technical Bachelor's degree or equivalent experience.
  • In-depth knowledge of electrical/electronic principles and codes.
  • Strong customer service skills with the ability to communicate at all levels.
  • Proficiency in MS Office and strong computer literacy.
  • Excellent problem-solving skills and adaptability to changing situations.
  • Strong listening and communication skills.
  • Proactive and open-minded personality with a positive attitude.
  • Full clean driving licence.

Benefits:

  • Competitive salary depending on experience
  • 25 days of annual leave plus public holidays.
  • Pension scheme.
  • Bupa Health and Bupa Dental coverage.
  • Annual bonus scheme.
  • Significant opportunities for overtime, including out-of-hours and weekend work.
  • Participation in the 24/7 on-call rota (with annual allowance).
  • Occasional travel and overnight stays may be required.
  • Occasional heavy lifting (25-30kg).
  • Company uniform provided.

What to do next?

If you are interested in this role, click 'apply now' to send an up-to-date copy of your CV, or call us on and speak to Garry.

If this job isn't quite right for you, but you are seeking a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.