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Senior Operational Compliance Manager - Leading Law Firm

qed legal
Posted 21 hours ago, valid for 14 days
Location

Thame, Oxfordshire OX9 2PU, England

Contract type

Full Time

Health Insurance
Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Senior Operational Compliance Manager position is based in Thame, overseeing a Customer Solutions Team at a well-established legal firm.
  • This leadership role requires extensive experience in senior management within FCA-regulated banks or non-bank mortgage lenders, with a minimum of 5 years of experience preferred.
  • Candidates must possess a CeMAP Level 2 qualification and a strong understanding of FCA regulations, particularly MCOB, SYSC, and Consumer Duty.
  • The role offers a competitive salary along with benefits including enhanced leave, private medical insurance, and career development opportunities.
  • The firm promotes a supportive and inclusive culture, valuing integrity, diversity, and teamwork, and is committed to providing equal opportunities for all employees.
Senior Operational Compliance ManagerLocation: Thame, with offices across Oxfordshire and BuckinghamshireThe OpportunityAn exciting opportunity has arisen for an experienced Senior Operational Compliance Manager to lead a pivotal new function within a well-established legal firm. This role will oversee the Customer Solutions Team and play a critical role in managing a significant new contract with a major retail bank.This is a leadership role that requires in-depth knowledge of FCA regulations, strategic oversight, and operational management skills to ensure excellence in compliance and service delivery.Key Responsibilities
  • Team Leadership: Manage and supervise the Customer Solutions Team, ensuring effective daily operations.
  • Regulatory Adherence: Ensure compliance with FCA rules, including MCOB, the Consumer Duty, and client SLAs, maintaining best practices in mortgage servicing.
  • Policy Oversight: Conduct reviews of procedures, policies, and controls to align with the Quality Assurance and Compliance Monitoring Plan, client SLAs, and core values.
  • Staff Development: Maintain staff competence through training, supervision, performance reviews, and regular feedback.
  • Escalation Management: Handle escalations related to complaints, vulnerable customers, and exceptions to client mandates, in collaboration with the Head of Ethics and Compliance.
  • Stakeholder Engagement: Provide guidance to staff and management on compliance matters and liaise directly with clients, stakeholders, and third parties.
  • System Development: Collaborate with IT to implement and update system processes and controls to meet operational needs.
Qualifications & Skills
  • Experience: Extensive experience in senior management roles within FCA-regulated banks or non-bank mortgage lenders.
  • Qualifications: Minimum CeMAP Level 2 qualification is essential.
  • Regulatory Knowledge: Strong understanding of FCA regulations, particularly MCOB, SYSC, and Consumer Duty, along with knowledge of statutory provisions.
  • Mortgage Sector Expertise: Familiarity with the mortgage market, including lending and administration practices.
  • Skills: Excellent leadership, communication, organisational, and strategic abilities, coupled with high levels of integrity.
Why Join?This firm values its people and fosters a supportive, inclusive culture built on integrity, diversity, excellence, agility, and teamwork.Benefits Include:
  • Enhanced Leave & Pension: Additional annual leave and a competitive pension scheme.
  • Health & Wellbeing: Private medical insurance, healthcare cash plans, 24/7 GP access, mental health support, and free flu vaccinations.
  • Career Development: Sponsored training for qualifications, structured appraisals, and access to webinars and networking opportunities.
  • Family Support: Enhanced maternity, paternity, and adoption leave, with policies for dependent care and generous discounts on legal services.
  • Community & Engagement: Active social, charity, and wellbeing committees, with firm-organised events, volunteer days, and more.
Inclusivity Statement The firm is proud to be a Disability Confident employer, promoting diversity and providing equal opportunities for all. Adjustments can be made for interviewees requiring additional support.Apply Now If you believe this role is the perfect fit for your skills and experience, or if you’d like to learn more, please contact Lauren Eager at .

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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