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Senior Operational Compliance Manager

Plus One Recruitment
Posted 10 days ago, valid for 6 days
Location

Thame, Oxfordshire OX9 2PU, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a reputable legal firm, is looking for a Senior Operational Compliance Manager with at least 5 years of experience to oversee their Customer Solutions Team in Thame.
  • The role requires a CeMAP Level 2 qualification and expertise in FCA compliance, including MCOB and Consumer Duty regulations.
  • Key responsibilities include managing daily operations, ensuring compliance with client SLAs, and conducting regular reviews of internal procedures.
  • The position offers a salary of £60,000 to £70,000, along with benefits such as 26 days of holiday, private health insurance, and a discretionary annual bonus scheme.
  • Candidates should possess strong leadership skills, experience in handling customer complaints, and the ability to collaborate effectively with IT teams.
Our client, a reputable legal firm, is seeking an experienced Senior Operational Compliance Manager to join their dynamic team at their head office in Thame. This pivotal role involves managing the Customer Solutions Team, overseeing FCA and CeMAP compliance, and collaborating closely with both the Litigation and Ethics & Compliance teams. The ideal candidate will hold a CeMap II and would have previous experience in managing a helpdesk/contact centre.  Key Responsibilities 
  • Lead and supervise the Customer Solutions Team, ensuring efficient daily operations.
  • Oversee compliance with FCA regulations, including MCOB and Consumer Duty requirements, and ensure adherence to client Service Level Agreements (SLAs).
  • Conduct regular reviews of internal procedures, policies, and controls in line with the Quality Assurance and Compliance Monitoring Plan and client expectations.
  • Maintain staff competence in key regulatory areas through structured training, performance reviews, and continuous feedback.
  • Manage escalations in partnership with the Head of Ethics and Compliance, addressing client SLAs, customer complaints, vulnerable customer cases, and deviations from client mandates.
  • Provide expert guidance to management and staff on regulatory and compliance matters.
  • Act as the primary liaison with clients, upholding the firm's reputation for delivering personal, high-quality service.
  • Collaborate with the IT development team to implement and continuously enhance system processes and controls.
  Key Skills & Experience 
  • Proven experience in managing operational teams within FCA-regulated environments.
  • CeMAP Level 2 qualification (essential).
  • In-depth understanding of FCA regulatory frameworks, particularly MCOB and Consumer Duty.
  • Strong leadership and communication skills with the ability to manage teams effectively.
  • Expertise in handling customer complaints and managing vulnerable customer situations.
  • Ability to develop and maintain strong client relationships.
  • Experience working with IT teams to refine compliance systems and controls.
  Additional Information 
  • Office Based – 9 AM – 5:30 PM
  • 26 days holidays + Bank Holidays
  • Perkbox
  • Participation in charity and social activities
  • Discretionary annual bonus scheme
  • Wellbeing Policy & Programme – 1 day off per year to volunteer at a charity of your choice
  • Private Health Insurance
  • Pension contributions
  To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Daniel Marlow at . Alternatively, connect with us on LinkedIn via the following link:https://in/danielmarlowmarketingandcreativerecruitment/overlay/contact-info/

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.