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Contract Support Manager
Our Role
As a Contract Support Manager, you will work with the contract helping to ensure that we are running at our operational optimum. Working with the back office and operations team, you will extract and translate data from a variety of sources; enabling and supporting the team to make informed decisions to guide business improvement and efficiency. This role will enable data driven decisions, supporting us to reach our performance obligations on the contract.
Key Responsibilities
We are looking for someone to:
Identify trends within our performance and lead small projects to tackle and resolve issues
Work side by side with our operations manager to ensure our back office team are planning work as efficiently as possible for the operational teams to enable increased productivity
Build a close relationship with the client to help drive forward their targets and improve customer performance
Be flexible due to adhoc requests which come in daily from different departments
Regularly monitor business performance; interpreting this data into visually engaging management reports
Attend weekly performance meetings, supporting the Operations team with the communication and visualisation of performance data
Develop and promote good data governance and analytical rigour; presenting conclusions to a range of stakeholders
Produce and present statistical information clearly and concisely against a range of Key Performance Indicators
Ensure the accurate submission of complete performance reports
Experience and Qualifications
Knowledge of DNO activities, tree cutting an advantage
Excellent communication skills, with the skill of conveying complex data visually and concisely to a range of stakeholders
IT literate Excel/Teams/Word/Outlook
Network Plus at a Glance
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
