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Our client, a leading manufacturer and key supplier of ready-to-eat (RTE) products and sauces, are looking for a Customer Technical Manager to provide seamless technical support for their customer base. They supply into all the major UK retailers and top UK manufacturers so its vital you have this experience to hit the ground running!
Client Details
Our client, a leading manufacturer and key supplier of ready-to-eat (RTE) products and sauces, are looking for a Customer Technical Manager to provide seamless technical support for their customer base. Supplying major UK retailers and top UK manufacturers, they need a proactive leader to manage technical relationships with customers, ensure compliance, and uphold high-quality standards.
This role involves acting as the first point of contact for retailers, overseeing a dedicated team, and ensuring technical requirements-such as audits, specifications, and product quality-are met efficiently. The ideal candidate will be experienced in food manufacturing, customer liaison, and technical compliance, with a strong retailers experience.
Description
- Build strong customer relationships, ensuring technical requirements are met efficiently.
- Lead and support the technical information team, assisting with audits, specifications, and customer queries.
- Act as the key technical contact for customer visits, audits, and meetings, ensuring commitments are fulfilled.
- Manage customer feedback systems, overseeing audits, compliance, and complaint resolution.
- Collaborate with NPD, commercial, and operations to develop safe, legal, and innovative products.
- Ensure robust safety and quality systems for microbiological monitoring and compliance.
- Oversee team management and succession planning, while contributing to crisis management.
- This role is onsite.
Profile
A successful Technical Manager should have:
- A degree in Food preferred
- HACCP Level 3/4
- BRC experience
- Food Safety Level 3
- Well versed with auditing (whether that be suppliers or internally)
- Customer Management experience
Job Offer
- Up to £58k
- Amazing growth within the business
- Great overall package included + benefits
