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Support Engineer

Tank Recruitment
Posted 7 hours ago, valid for 18 days
Location

Thatcham, Berkshire RG18 0XT, England

Salary

£28,000 - £32,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is for an IT Software Support Analyst with a salary range of £27,000 to £32,000.
  • Candidates should have strong IT skills and hands-on experience in data deployment, SQL, web apps, and Microsoft IIS.
  • Basic coding knowledge is beneficial, and a background in IT, computer science, or a related field is desirable.
  • The role involves troubleshooting and resolving issues for end customers, using a ticketing system, and escalating unresolved problems to developers.
  • The company offers a supportive team culture and is committed to improving service through innovative technology solutions.
Software Support Analyst

27,000 - 32,000 | Permanent | Full-Time

My client is looking for an IT Software Support Analyst to join their team ASAP - This is a fantastic opportunity to work with a highly regarded technology provider.

THE ROLE:
As an IT Software Support Analyst, you will be working closely with end customers to troubleshoot and resolve issues. You'll use a ticketing system to prioritise and address customer problems, assisting non-technical users with diagnostic tests, reconfiguring products, or recommending third-party solutions. When needed, you will escalate unresolved issues to developers. You'll be expected to work independently, but within a supportive and collaborative team environment.

KEY SKILLS & EXPERIENCE:

  • Strong IT skills with hands-on experience in data deployment, SQL, web apps, and Microsoft IIS.
  • Basic coding knowledge is beneficial.
  • A background in IT, computer science, or a related field is desirable.
  • A proactive, 'can do' attitude and a desire to contribute to the success of both the team and the company.

THE COMPANY:
This company is committed to improving service through innovative and meaningful technology solutions. With a newly refurbished office in Berkshire and a strong, supportive team culture (socials, yoga nights), it's a great place for professionals looking to make a real impact.

If you are passionate about IT, improving peoples lives, and want to join a dynamic team, please apply today for this exciting opportunity!







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