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Ensure the ongoing musical success of the region through:
- Managing the safe arrival and departure of all visitors to music centres including staff, students and parents ensuring safeguarding procedures are adhered to at all times.
- Ensuring the Music Centre is running smoothly and that fire safety and first aid procedures are followed, working with the relevant Assistant Music Centre Development Manager
Client Details
My client is a non for profit organisation based in Berkshire, delivering musical opportunities for children in Berkshire over the last 40 years.
Description
Principal Responsibilities
Hours: Monday to Thursday, 3:00 PM - 8:00 PM; Saturday, 8:00 AM - 1:30 PM
- Ensure all students and visitors sign in and out of the Music Centre
- Set rooms ready for teaching (before and after) where necessary
- Report student absences to teaching staff
- Ensure the Music Centre is tidy and equipment stored away when Music Centre activities come to a close
- Oversee evacuation of the Music Centre in emergency situations e.g. fire
- Provide first aid in cases of emergency
- Ensure the safeguarding of children is paramount and that the safeguarding procedure is properly followed at the Music Centre at all times
- Support the Assistant Music Centre Development Manager on health and safety and safeguarding required. Ensure a first aid trained member of staff is available whenever the centre is open.
- Work closely with the Senior Music Centre Receptionist (line manager) and the Customer Services Manager to ensure a good quality customer service provision
- Assisting with the administration activities of the Music Centre, including but not restricted to, waiting list management, admissions/enrolments, timetabling of students, general enquiries, customer complaints, ensemble progressions (junior to senior levels) and correspondence to parents regarding events
- Manage communications with students, parents, teachers and other stakeholders by the most effective form (eg face to face, telephone, email and social media) and in the most efficient and polite manner, whilst at all times safeguarding the reputation of Berkshire Music Trust
- You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You must co-operate with employers and co-workers to help everyone meet their legal requirements
Profile
Role Specification:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Excellent telephone manner
- Highly organised with the ability to multi-task
- Experience in dealing with customer enquiries
- Able to work independently and with initiative
- Able to create and maintain positive relationships with internal and external customers
- Knowledge of providing support to customers
- Knowledge of dealing with sensitive/ confidential matters
- Able to work additional hours as may be required
- Flexible approach to work
Job Offer
Why Join Us?
- Be part of a creative and inspiring community.
- Opportunities to attend and support live events and performances.
- Friendly and collaborative working environment.
