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Telecommunications and Data Engineer - West Berkshire - 30,000-35,000
Peopleforce Recruitment are delighted to be supporting the search of a Telecommunications and Fire and Security business based in West Berkshire.
Essential Skills and Knowledge:
- Proficiency in installing audio-visual systems, structured cabling, fiber optics, and telephone switches, including tray work and containment.
- Familiarity with telephone systems like Samsung, Toshiba, Panasonic, and LG.
- Basic knowledge of hubs, active network products, their configurations, and computer literacy.
Responsibilities:
- Communicate effectively with customers and engineers, providing professional support and guidance.
- Train and assist customers or engineers in using and installing equipment.
- Maintain high standards of workmanship and professionalism.
Roles & Responsibilities
Daily Operations:
- Report daily updates to the internal customer support team and communicate progress to customers onsite.
- Ensure clear communication of outstanding tasks at the end of the day.
Site Surveys & Sales Support:
- Conduct site surveys and prepare detailed reports for installations and maintenance.
- Assist the sales team with surveys and provide necessary technical information for accurate quotations.
Appearance & Conduct:
- Wear appropriate work attire, including hi-vis jackets and steel-toed boots; maintain a clean and professional appearance.
- Comply with health and safety rules, including no smoking in company vehicles or customer sites.
- Avoid music, shouting, or loud behavior that might disrupt customers.
Tool Management:
- Use company-provided tools responsibly, reporting any required replacements or additional tools.
- Replace lost or damaged tools due to negligence at personal expense.
Product, Customer, and Subcontractor Responsibility
Customer Sites:
- Supervise contractors, ensuring high-quality workmanship and adherence to schedules.
- Keep work areas clean and report unresolved issues (e.g., misplaced ceiling tiles) to the office.
Maintenance and Flexibility:
- Respond promptly to fault calls to minimize customer downtime.
- Be flexible to meet deadlines and support business growth.
Material Management:
- Do not remove cabling products or tools from sites without management approval.
- Secure valuable tools and materials in provided van strongboxes.
Continuous Improvement:
- Share ideas for improving efficiency, productivity, and cost-saving measures while maintaining high workmanship standards.
General Expectations
- Represent the company with honesty and integrity.
- Be prepared to work late or stay away as needed to complete tasks.
- Fulfill additional duties as assigned to maintain customer satisfaction.
