German Customer Service Specialist

We have a fantastic opportunity for a German speaking Customer Service professional to join a very successful, growing company in Farnham. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home.

The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints, for both German and UK customers. Much of the work is written communication, over email and chat, this is NOT a call centre. Fluency in German is essential.

Responsibilities will include:

• Respond to customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely reply
• Work closely with other departments to find answers to queries and act as the first point of contact for the customer
• Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queries
• Investigate and resolve customer complaints including faulty products and late delivery
• Work within Service Level Agreements to ensure that you consistently achieve high standards of service