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- Efficiently manage incoming requests and understand customer needs, providing exceptional service.
- Proactively follow up on enquiries and quotes to support sales success.
- Process customer orders with accuracy and ensure timely creation and delivery of invoices.
- Work closely with the external sales team, contributing to collaborative achievements.
- Step in confidently for team members when they’re out, keeping the momentum going.
- Keep the CRM system in tip-top shape, ensuring everything is up-to-date.
- Maintain and amend price lists as needed.
- Address and resolve client complaints with empathy and professionalism.
- Conduct customer satisfaction surveys, championing continuous improvement.
- A warm, enthusiastic, and collaborative team player.
- Proven experience in customer sales support roles.
- Familiarity with SAP, invoicing, and handling small payroll runs is a plus.
- Strong computer literacy, organisational skills, and attention to detail.
- A proactive, solution-oriented approach with a focus on creating happy customers.
