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- Handle customer queries and complaints via various communication methods.
- Process requests and queries effectively.
- Coordinate with the engineering and sales teams to resolve technical or product-related issues.
- Maintain and update after-sales records in our database.
- Prepare regular reports on after-sales performance and customer feedback.
- Identify ways to improve customer experience based on feedback and metrics.
- Assist in other administrative tasks as required.
- Recent school or college graduate (prior experience is not essential).
- Tech-savvy with a strong understanding of basic software tools (MS Office, databases, CRM systems).
- Excellent communication skills – both written and verbal.
- Strong organisational skills and attention to detail.
- A proactive, customer-focused attitude.
- Interest in manufacturing, engineering, or sales is a bonus.
- Desire to learn and grow within the company.
- £22k to £24k with potential for growth.
- Comprehensive training and support from experienced team members.
- A clear pathway for career progression in engineering, sales, or customer support.
- A friendly and supportive team environment.
- Opportunities to work on meaningful projects and make a real impact.
