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- Oversee the daily operations of the Service Centres.
- Supervise and monitor the performance of all team members.
- Collaborate with customers to provide the best possible experience with the client's products and services.
- Ensure high standards of customer support.
- Remain accountable for the health, safety, and welfare of the workforce.
- Ensure compliance with systems and procedures for workforce health, safety, and environmental protection.
- Develop and implement Safe Systems of Work for all activities through risk assessment and operating procedures.
- Lead Environment, Health, and Safety (EH&S) improvements through observation, intervention, and workplace tours.
- Produce daily planning and colleague work allocation.
- Maintain all ERP, CRM, and other business systems as required.
- Suggest opportunities for product, service, or business development.
- Engineering experience (Preferred).
- Supervisory experience (Necessary).
- Relevant experience in a related industry.
- General IT skills.
