Customer Account Manager

Job Title: Customer Account Manager
Location: Thetford / Hybrid Role
Salary: 35,000- 40,000
Reports to: Senior National Account Manager.

Company Overview:

My client is a leading supplier in the beauty and personal care industry, known for providing high-quality products to a wide range of clients. They have a reputation for innovation, excellent customer service, and fostering strong partnerships across the beauty sector. They are looking for a dedicated and dynamic Customer Account Manager to join their growing team and help them continue to deliver exceptional service to their clients.

Role purpose:

To be the central point of contact for all things associated with relevant customer accounts, managing customer relationships, costing products and forecasting account performance, project managing new product development through to manufacture, liaising internally to ensure that we deliver for the customer on time and in full and developing/activating plans to grow each account.

Key responsibilities:

• Manage several allocated customer accounts, ensuring a positive, effective, and productive working relationship with each to encourage growth and profitability.
• Generate accurate product costings and quotes, tailoring them meticulously to ensure they meet the needs of both the business and the customer.
• Work closely with the Customer, NPD team, Packaging Technologist, Purchasing, and Operational teams on both new projects and existing product lines, ensuring projects are delivered on time.
• Setting up products, sales orders, and bills of materials on the system.
• Identifying and rectifying any problems related to existing or potential orders and/or customers.
• Working with customers to agree on annual forecasts and create a joint business plan to ensure that these are met.
• Deliver overall sales and margin targets, and other associated KPIs, accurately to forecast.
• Negotiate manufacturing contracts, underwrite agreements, stock sweeps, and customer concessions, and ensure signed documents are retained centrally.
• Monitor and review finished goods and component stocks by account and manage the lifecycle.
• Meet with customers as and when necessary to discuss current and prospective business or new product opportunities.
• Be the voice of the customer internally, working closely with all functions to ensure delivery to customer requests are met.
• Monitor and review own performance, reporting updates to the manager periodically.

Required skills & experience

• Experience of B2B customer sales and working as an account manager in the health & beauty industry, or similar.
• Proven experience of confidently creating, developing, and managing relationships with key customer accounts and with internal departments and stakeholders.
• Competent Excel skills, with a keen eye for data accuracy.
• Great communication skills (both verbal and written), conveying views and ideas logically internally and externally.
• Self-motivated and enthusiastic with the ability to work unsupervised, using their own initiative to drive personal development, with a passion for the cosmetics and health and beauty industry.
• Excellent organisational skills, with the ability to prioritise and multi-task.
• Good foundational negotiation skills.
• Commercially savvy, with a clear understanding of win/win strategy.