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We are looking for an experiencedCustomer Account Managerto join our clients' friendly Thetford team. Previous experience in a contract manufacturing/production environment would be a distinct advantage.
You will be the central point of contact for all things associated with relevant customer accounts, such as;
- managing customer relationships
- costing products and forecasting account performance
- project managing new product development through to manufacture
- liaising internally to ensure that our client deliver for the customer on time and in full and developing/activating plans to grow each account.
- Manage a number of allocated customer accounts, ensuring a positive, effective and productive working relationship with each to encourage growth and profitability.
- Generate accurate product costings and quotes, tailoring them meticulously to ensure they meet the needs of both the business and the customer.
- Work closely with the Customer, NPD team, Packaging Technologist, Purchasing and the Operational teams on both new projects and existing product lines, ensuring projects are delivered on time.
- Setting up products, sales orders and bills of materials on system.
- Identifying and rectifying any problems related to existing or potential orders and/or customers.
- Working with customers to agree annual forecasts, and create a joint business plan to ensure that these are met.
- Deliver overall sales and margin targets, and other associated KPIs, accurately to forecast.
- Negotiate manufacturing contracts, underwrite agreements, stock sweeps and customer concessions, ensure signed documents are retained centrally.
- Monitor and review finished goods and component stocks by account and manage the lifecycle.
- Meet with customers as and when necessary to discuss current and prospective business or new product opportunities.
- Be the voice of the customer internally, working closely with all functions to ensure delivery to customer requests are met.
- Monitor and review own performance, reporting updates to manager periodically.
Required skills & experience;
- Experience of B2B customer sales and working as an account manager in the production/manufacturing industry, or similar.
- Proven experience of confidently creating, developing, and managing relationships with key customer accounts and with internal departments and stakeholders.
- Competent Excel skills, with a keen eye for data accuracy.
- Great communication skills (both verbal and written), conveying views and ideas logically internally and externally.
- Self-motivated and enthusiastic with the ability to work unsupervised, using their own initiative to drive personal development, with a passion for the cosmetics and health and beauty industry.
- Excellent organisational skills, with the ability to prioritise and multi-task.
- Good foundational negotiation skills.
