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- Professionally handle phone calls, emails, and administrative tasks such as filing, faxing, photocopying and word processing to keep the office running smoothly.
- Maintain and update records, spreadsheets and databases with precision, complete necessary forms and diaries, and provide support to the team with any additional tasks assigned by management.
- Take charge of the production plan, ensuring a seamless workflow by raising and planning works orders and managing the schedule for incoming materials to guarantee timely and efficient production.
- Maintain accurate stock codes and proactively order new or replacement materials as needed to keep production on track.
- Support the Account Manager in building and nurturing strong customer relationships, handle the setup of new customer accounts and provide continuous care for existing accounts. Occasionally join customer visits and promptly address and resolve any quality control issues or complaints.
- Handle and process sales orders on behalf of clients, ensuring a smooth and efficient order fulfilment process.
- Manage purchase orders, liaise with suppliers to obtain competitive pricing and monitor order confirmations and delivery dates to ensure accurate and timely procurement.
- Oversee supplier container schedules, coordinate shipping confirmations and arrange for the dispatch of courier consignments, including samples, to customers or suppliers.
- Share your expertise and knowledge with the team, step in to cover colleagues during holidays or sickness and actively contribute to team meetings to drive continuous improvement.
- Previous experience in customer service and administration? Great, you're already ahead of the game!
- You have a genuine passion for delivering outstanding customer service and ensuring every customer feels valued and satisfied.
- Excellent verbal and written communication skills make you a standout when collaborating with both internal teams and customers.
- You're skilled at managing multiple tasks and thrive under pressure to meet deadlines without compromising on quality.
- Proficient in MS Excel, you're comfortable creating and managing detailed reports to support the team’s goals.
- Your organisational skills are top notch, ensuring everything runs smoothly and efficiently.
- You bring a positive, proactive attitude and a "can-do" mentality, always ready to tackle challenges and contribute to team success.
- Earn a competitive salary between £23,000 and £26,000, plus the chance to earn a performance based bonus when the company thrives.
- Say goodbye to the Monday blues with a 9-to-5 schedule (well, 8:30 to 5:00, but you get the idea) and kick off your weekend early with a 2:30pm finish every Friday.
- Enjoy 25 days of holiday on top of the statutory bank holidays.
- Get rewarded for your dedication with a bonus and extra time off. The more you give, the more you get!
- Secure your future with our workplace pension plan and relax knowing your financial wellbeing is covered.
- Plus, they’ve got your health and happiness in mind with a range of wellbeing initiatives to keep you feeling great both inside and outside of work!
