Client Sales Account Manager

Join a successful company based in Cardiff as a Customer Account Manager.

The main purpose of this role is to Account manage existing business ( 80%) and sales / relationship development for new business when needed (20%).

The Role:

• Contribute and grow sales in a designated territory to achieve the budgeted revenue target.
• Provide accurate advice and support to optimise the client experience
• To build and maintain client relationships to enable recommendation and referral.
• To build and maintain external staff relationships.
• Ensure any actions taken and client communications received are promptly recorded on CRM.
• To actively participate in the handling and resolution of client requests via telephone, email and website
• Deliver accepted sales quotations via client interactions to meet territory and wider business sales targets.
• Ensure proactive sales activity to retain existing clients and take every opportunity to gain new clients is undertaken and recorded.
• Obtain, evaluate, and share as applicable client feedback, changes to market conditions and competitor data.
• Represent and promote the company at legal conferences, exhibitions, CPD seminars etc. with a view to gaining new contacts and business. Follow up those contacts gained and convert them to customers.
• Work closely with the Marketing manager to ensure sales activities are coordinated with marketing activities and that marketing activities are followed up e.g. with outbound sales calls.
• Work closely with the New Business Team to ensure sales activities are coordinated.
• Liaise with Sales Compliance Officer to address any identified areas of non-compliance.
• Collaboration with the wider Sales team and other departments

Skills Needed:

• Ability to build and maintain positive working relationships with colleagues and clients.
• Ability to organise and prioritise workload to meet deadlines.
• Excellent interpersonal skills able to work productively as part of a team.
• Ability to competently use Microsoft Office applications.
• To be self-driven and ability to work unsupervised for most of the time.
• A positive 'can do' attitude and contribute towards creating a good working environment.
• Resilience to manage client expectations when applicable.
• Able to proactively suggest improvements.
• Customer service/Sales experience.

Benefits

• 28 days holiday
• Fantastic office environment
• Canteen on site
• Free car parking
• Staff incentives throughout the year.
• Some Hybrid working after 6 months probation.
• Mileage allowance
• If working extra hours can be taken as leave when needed.
• An annual salary of 30K plus OTE 40K Plus

Be one of the first to apply for this Client Manager position and avoid missing the opportunity to work and thrive in an excellent, committed company.