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IT Analyst
28,000 - 32,000 + benefits
Our client is seeking a dedicated IT Analyst to become an integral part of their IT Support team. The IT Analyst will play a crucial role in maintaining a safe, reliable, and innovative technological environment for the organization. This position is ideal for someone who is enthusiastic about using their IT expertise to support students, faculty, and staff in a dynamic educational setting.
The successful candidate will collaborate with a team of IT professionals, providing frontline support, maintaining systems, and contributing to the continuous improvement of the IT infrastructure. If you are passionate about technology and education, and thrive in a collaborative, fast-paced environment, we encourage you to apply.
Key Responsibilities
- Act as the first point of contact via the helpdesk to respond promptly to customer requests and technical issues.
- Troubleshoot and resolve hardware, software, and network problems or escalate issues to the appropriate team members.
- Keep users and stakeholders informed about the status of their requests through the helpdesk system or learning management system (LMS).
- Perform administrative tasks such as user account maintenance and password resets.
- Ensure IT Services system processes comply with internal policies and procedures.
- Assist in updating and maintaining system documentation and user guides.
- Liaise with third-party vendors for technical support or equipment repairs, under senior team guidance.
- Ensure new hardware and software requests align with the organization's IT infrastructure.
- Assist in gathering, cleansing, transforming, and verifying data to support internal applications.
- Support data backup procedures and help maintain data integrity.
- Report recurring issues, progress updates, and important information to the IT Manager.
- Contribute to creating and maintaining guidance and procedure documents for IT service users.
- Assist in developing, testing, and deploying in-house infrastructure projects.
- Provide basic training and support to students and staff on IT systems and applications.
- Stay updated on new technologies through self-directed learning, workshops, or training sessions.
- Participate in team discussions to share ideas for development, including advancements in AI and cybersecurity.
- Support the management of delegated projects, including setting up pilot programs, sourcing resources, and managing timelines and expectations under supervision.
Qualifications And Experience
- A-Levels or an advanced diploma in IT, Computer Science, or a relevant subject.
- Minimum of 1 year of experience in IT support
- Experience providing first-level helpdesk support.
- Experience with macOS systems and configuration.
- Familiarity with Google Workspace or Office 365.
- Knowledge of WiFi networks and the ability to troubleshoot connectivity issues.
- Understanding of cybersecurity principles and best practices.
- Effective communication skills and a strong customer service orientation.
- Committed to lifelong learning and professional development.
- Willingness to embrace the organization's mission and values.
- Ability to remain calm and professional in a fast-paced environment.
