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Customer Service Administrator
Salary:£25,200 per annum
Benefits:
- 20 days holiday plus bank holidays
- NEST Pension Scheme (5% employee and 3% employer contributions)
- Discretionary annual company bonus
About the Role
We are seeking a Customer Service Administrator to join a well-established company that supplies innovative equipment and solutions to leading retailers across the UK. Based at the Tibshelf office, you will play a pivotal role in ensuring the smooth coordination of service operations, providing exceptional support to clients and internal teams.
Key Responsibilities of Customer Service Administrator:
- Act as the first point of contact for service requests from clients, providing clear and timely communication.
- Coordinate activities for engineers, contractors, and other personnel to ensure efficient service delivery.
- Manage client relationships to maintain a seamless service experience, resolving queries professionally and effectively.
- Process and verify data accurately, addressing incomplete records by liaising with relevant stakeholders.
- Support the generation of accurate invoices, ensuring all billing is completed promptly and correctly.
- Assist in managing client portal accounts and maintaining accurate service records.
- Provide administrative support to the service team and assist the line manager with departmental responsibilities.
- Identify and implement continuous improvement opportunities within service operations.
Skills and Qualifications of Customer Service Administrator:
- Proficiency in Microsoft Office and other computer applications.
- Strong communication skills, both written and verbal, with the ability to interact effectively at all levels.
- Excellent organizational skills and attention to detail.
- Ability to work independently, demonstrating initiative and problem-solving capabilities.
- A collaborative team player who thrives in a fast-paced environment.
INDL
