Customer Service Administrator

Are you an organized and proactive professional with excellent analytical skills? Join our clients dynamic team as a Customer Service Administrator! In this role, you will oversee daily deliveries, manage stock bookings, and handle essential paperwork. You will maintain strong relationships with third-party carriers and efficiently manage Customs requirements. With a salary up to £27,000 per year on a pro rata basis, this will be a 3 month temporary contract

Your responsibilities will encompass planning and overseeing daily deliveries, managing stock bookings and documentation, maintaining relationships with third-party carriers, along withhandling Customs requirements

Rota - Monday to Friday 08:00 - 17:00, Potentially changing to 09:00 -18:00 during peak periods + overtime in the evenings / weekends

Key Responsibilities:

• Plan and monitor daily deliveries efficiently and cost-effectively.
• Book stock and prepare necessary paperwork.
• Maintain strong relationships and provide daily reporting to third-party carriers.
• Understand and manage Customs requirements
• Manage workload and prioritize tasks effectively.
• Communicate confidently with various stakeholders.
• Prepare comprehensive KPI reports.

Skills, Qualifications, and Expertise:

• Proven ability to analyze data.
• Advanced proficiency in MS Excel. (Must have experience with VLookup / Pivot Tables and have experience with their creation)
• Experience working to tight deadlines.
• Flexible approach to work.
• Strong prioritization skills.

Competencies:

• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Exceptional organizational skills.
• Ability to work well in a team.
• Proactive and systematic approach to tasks.
• Ability to form strong working relationships.

Job Details:

• Salary: Up to 27,000 per annum on a pro rata basis