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Right Now Group are currently look for an experienced Team Leader to join our busy client based in Tilbury. The purpose of this role:
- Supervise the team and allocate daily tasks to team members
- Ensure that all team members are trained to the required standard
- Be flexible and willing to support other divisions / teams as required
- Fully support the teams with an excellent standard of customer service and apply best practices
- Ensure that operational regulations are adhered to at all times and when required perform audits. This would include CAA , GDP and other operational regulations
- Ensure deadlines are achieved
- Exceptional service
- Add value to our services and provide the teams with the skills and knowledge
The role will involve:
- Customer service is paramount and relationship building is essential from day one
- Demonstrate flexibility and team skills within the department to ensure consistent and uninterrupted service to the client and their customers
- Lead and motivate the cross functional teams
- To operate within a multifunctional team and to compliment the offering of client solutions
- Planning and arrangement of international consignments according to client instructions and requirements
- End to end monitoring of movements
- Ensure all enquiries or other communications are actioned promptly and efficiently
- Ensuring we meet company DATA Quality KPI with required tracking information
- KPI management and reporting in accordance with current SLA's, ensuring accuracy of work and communication channels are maintained both internal and external
- Administer the operating procedures as defined by the client
- Communicate daily on deviations to the transport plan put in place
- Manage suppliers and the service they provide to us, directly and through the Product Manager
- To be an escalation point for both customer and team members when facing service failures or challenges
- Any other delegated tasks as deemed reasonable as assigned by the reporting superior
- Identify and implement cross training needs within the team to ensure business continuatity and personal development
- Maintain mailboxes under your control
- Complete monthly reporting
- Conduct annual staff appraisals/progress reviews in line with deadline requirements
Shift:Monday to Friday Salary:£35,000 If you are an experienced Team Leader looking for a new role and are able to commute to Tilbury please apply for this role!
