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As a Systems Support Coordinator, you will play a crucial role in ensuring the smooth operation of our Warehouse Management System (WMS) and related systems. Your responsibilities will include:
- WMS Support: Providing technical support, diagnosing issues, and resolving problems related to the WMS.
- User Training: Conducting training sessions, developing user manuals, and ensuring effective knowledge transfer.
- Auditing: Performing compliance audits and collaborating with management to address errors and issues.
- Incident Management: Responding to and resolving WMS-related incidents through the helpdesk system.
- Documentation: Maintaining accurate documentation of WMS configurations, processes, and procedures.
- Project Support: Contributing to WMS implementation projects, providing technical expertise, and ensuring successful rollouts.
- Customer and WMS Rollout Assistance: Supporting the rollout of WMS to new warehouses and collaborating with cross-functional teams.
- Configuration and Optimisation: Configuring and optimising the WMS to meet specific warehouse needs.
- Specialised Solutions: Becoming an expert in WMS-linked solutions and managing their implementation and support.
The Ideal Candidate
To succeed in this role, you should possess the following qualifications and skills:
- Minimum 3 years of experience in warehousing systems/admin or operations
- Good understanding of WMS and their fundamental requirements
- Hands-on approach with a can-do attitude
- Proficient in training and coaching team members
- Attentive to detail
- Self motivated & Driven
