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Job Purpose
- Undertake servicing and repair work on internal and external customer vehicles with maximum efficiency.
- Investigate customer concerns using advanced diagnostic equipment and techniques.
- Handle priority jobs requiring Master Technician level skills on various vehicles at the Tilbury Import Centre.
Key Responsibilities
- Complete all work according to technical requirements, including preparing detailed technical reports.
- Read and understand all job cards before commencing work.
- Report any additional work or parts needed to the Workshop Controller for customer authorisation before starting.
- Ensure customer vehicles are protected from damage while in the workshop.
- Complete necessary documentation for any warranty work and handle warranty displacement parts responsibly.
- Ensure displaced parts for disposal are rendered unusable.
- Maintain special tools and equipment in good condition, reporting any issues immediately.
- Keep the work bay and surrounding areas clean and tidy.
- Adhere to all safety policies and procedures.
- Prepare accurate technical reports as per standards.
- Perform all work to the highest standard, ensuring customer satisfaction.
- Work efficiently, meeting performance metrics.
Person Specification
- NVQ Level 3 Technician.
- Preference for technicians trained to Master Technician or equivalent level.
- IMI Level 4.
- Previous experience with franchised dealer technical work.
- Full, clean UK Driving Licence.
- Ability to maintain a clean and organised workspace.
- Willingness to work collaboratively in a team environment.
