Technical Services Controller - Food Manufacturing

Technical Services Controller - Food Manufacturing

Hours of Work: Monday – Friday, 08:30 AM – 17:00 PM (Flexibility required)

Salary: £40,000 - £45,000 (Competitive, based on experience)

Benefits:

• 20 days holiday plus bank holidays and your birthday off
• Private healthcare
• Monthly bonus scheme after six months
• Opportunity to work in a dynamic and growing company
• A role with autonomy, responsibility, and variety

Main Purpose of the Technical Services Controller Role: To drive delivery and continual improvement in customer service, ensuring customer-to-factory alignment with transparency. Ensure adherence to best practice food production standards while balancing commercial challenges.

Day-to-Day Duties:

• Co-ordinate customer enquiries and complaints, providing timely responses.
• Conduct customer complaint analysis and implement improvements.
• Manage the Approved Supplier Process and maintain supplier documentation.
• Audit off-site suppliers where necessary.
• Work with raw material suppliers to gather data for HARA approvals.
• Perform Horizon Scanning using FERA and other tools to challenge suppliers effectively.
• Act as the BMS champion for Technical Services.
• Maintain and update recipe management systems.
• Support training on case and pallet label generation using the Bartender system.
• Assist with external audits when required.
• Review and approve client artwork, labels, and packaging.
• Ensure compliance with relevant Health & Safety and food safety legislation.
• Maintain effective communication with colleagues and managers.

Health and Safety, Environment, and Housekeeping:

• Work in a safety-conscious manner following company procedures and training.
• Contribute to health and safety initiatives, including risk assessment and investigations.
• Promote environmental efficiency by reducing waste and using resources responsibly.

Communication:

• Communicate in a professional, positive, and clear manner.
• Ensure precise and accurate relaying of instructions.
• Demonstrate effective listening skills to enhance communication.

Additional Responsibilities:

Personal Performance:

• Take responsibility for personal development and performance to maintain required skills and knowledge.

Customer Focus:

• Support team behaviours that enhance customer satisfaction and brand protection.

Values and Behaviours:

• Promote company values and maintain high standards of conduct.

Equality and Diversity:

• Adhere to and implement the Equal Opportunities policy.

Environmental Responsibility:

• Follow the Environmental Policy, ensuring sustainable resource use and responsible waste disposal.

Essential Skills:

• 1-3 years of experience in a food manufacturing environment.
• Computer proficiency (Word, Advanced Excel, PowerPoint).
• Commercial awareness and problem-solving skills.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.

Desirable Skills:

• Awareness of raw material supply challenges and where to access current information.
• Strong understanding of HACCP principles.
• Previous experience in food safety compliance.

Training:

• Full training provided on company processes and food safety requirements.
• Ongoing professional development opportunities, including industry-related certifications.

Contact:

If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more.