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Worldwide Operations & Export Bookings Clerk
Hours:Permanent, full-time role based in Tipton (DY4 7UF). Office-based position with 9 -5pm working hours.
Salary:Competitive salary - £25 - £29K, plus private healthcare and an attractive monthly bonus scheme (paid in lieu after completing a six-month probation period).
Benefits:
- 20 days holiday plus bank holidays and your birthday off
- Private healthcare
- Exciting monthly bonus scheme after six months
- Opportunity to work in a dynamic and growing professional services company alongside the owners
- A role with autonomy, responsibility, and variety
Day-to-Day Duties:
- Receive, process, and manage multiple customer export bookings within agreed timeframes and company standards.
- Handle sea and air freight exports, including Full Container Load (FCL), Less than Container Load (LCL), and air freight.
- Liaise with shipping lines, consolidators, and air freight agents to ensure smooth operations.
- Input and maintain high-quality data into the company’s bespoke booking platform, Box Top.
- Communicate with suppliers to fulfil customer bookings, ensuring confirmations are sent to both suppliers and clients.
- Resolve issues such as haulage delays, vessel details, and alternative transport solutions when required.
- Track jobs from start to finish, keeping customers informed throughout the process.
- Ensure all jobs are closed successfully and to the satisfaction of customers.
Essential Skills:
- A minimum of two years' experience in the freight forwarding sector.
- Strong team player with excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced, exciting environment.
- Self-motivated with the capability to follow and execute company policies and guidelines.
- Proven problem-solving and negotiation skills.
- Strong customer service skills with the ability to build rapport over the phone.
- Excellent planning, organisation, and attention to detail.
Desirable Skills:
- Previous experience using the Box Top booking platform.
- Knowledge of international shipping regulations and documentation.
- Experience dealing with customs procedures and compliance.
- Additional training or qualifications in logistics, supply chain management, or a related field would be advantageous.
Training:
- Industry related training and ongoing support throughoutÂ
Contact:
If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more.
