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NPD and Compliance Manager
Permanent Opportunity
Tipton
Hours of Work: Monday to Friday 08.00am till 5.00pm
We are working in close partnership with our client who deliver innovative food products for their customers. The company, market specialty foods in the UK and overseas.
They have an exciting opportunity for an NPD and Compliance Manager to lead and manage the NPD and Technical services team and manage the development process from concept to launch. To ensure new products developed are innovative, of the highest quality and market leading. Optimising development processes and continually improving the service provided to customers. To ensure projects are delivered to the highest possible standards within agreed critical path timelines and commercial parameters set by both internal departments and external customers.
Main Responsibilities:
In this role you will be a senior specialist within product development and technical services, you will deliver high profile projects. In addition, you will challenge current processes and practices to assist in identifying opportunities for continuous improvement and business growth.
Some but not all your key responsibilities will include:
Developing and mentoring of both the NPD and Technical services teams, identifying key areas for training requirements and succession planning.
Development and optimising the current development process, improving overall departmental performance, and driving business growth through new opportunities.
Promoting the development of an innovative and creative culture throughout the NPD function.
Demonstrating strong leadership, ensuring successful networks, knowledge transfer & cooperation with internal and external stakeholders.
Maintaining customer and company quality standards, ensuring compliance with standards, policies, safety requirements and applicable regulation.
Building and maintaining customer relationships
Managing an overview of NPD projects and ensuring projects remain on track.
To keep up to date with relevant legislation changes and champion the knowledge transfer within the business.
To keep up to date with food, innovation and technological trends through relevant market data and other data sources.
To report departmental performance monthly through KPIs and seeking constant improvement where possible.
To promote and lead departmental growth and training through internal and external sources.
All customer technical contact, specifications, artwork generation and customer enquiries and customer complaints.
Retailers technical account management coordinating their product range in full, product development, food safety, artwork approval and packaging change project management, specification updates (via central team), benchmarking and joint business plan objectives.
Coordinating customer site visits, review ways of working aligned to customer codes of practice in order to drive improvement at sites with year-on-year audit score improvements and lead focus on improvement in product complaints, working with sites to define improvement actions.
To actively work in conjunction with site and central technical staff in the development of technical initiatives.
Health and Safety, Environment and Housekeeping
To assist to work in a safety conscious, sensible manner that is in accordance with company procedures and in accordance with received training.
To set standards of safety and ensure that the team for whom this person is responsible adheres to the given procedures.
Leading the team to be continually conscious of the need to keep the working environment clean and tidy, ensuring that working areas are left as one would expect them to be found.
To contribute to health and safety initiatives such as ongoing risk assessment, investigations and promoting the remit of the internal health and safety committee.
To work in an efficient manner by performing duties in such a way that will not affect the environment negatively, waste materials unnecessarily, damage company property or affect the success of the team of which one is a member and a leader.
Communication
All communication requirements must be conducted in a professional, positive, and clear manner.
To conduct staff briefings and training or instructional sessions when the situation dictates or when prescribed by the management team.
Precise communication whilst relaying instructions, ensuring that they are delivered in a non-misleading manner.
Listening skills must be given equal importance where effective communication is to be achieved.
Team Orientation
To contribute to achieving success within the operation profit and loss account by being mindful of actions that might adversely affect operating costs.
Support the management team to achieve objectives regarding tackling human resource issues.
Guide team members to achieve personal opportunities and respect personal individuality.
Additional Responsibilities
Personal Performance
To take responsibility for personal performance and the development of personal skills to ensure the required skills, knowledge, and competence to fulfil the role.
Customer Focus
To consider the behavior of the team in relation to customer satisfaction and to ensure brand protection occurs.
Values and Behaviors
To encourage and promote the values of the company and to comply with the required standards of conduct.
Equality and Diversity
To promote, adhere to and implement the Equal Opportunities policy.
Environment
To promote the Environmental Policy by implementing working practices and procedures that ensure a sustainable approach to the use of resources are disposed of in an efficient and environmentally friendly way.
Personal Specification
Qualification in Food Technologist Specification
HND/Degree or equivalent.
5 Years experience in people management.
Previous NDP Manager or Senior Technologist experience.
Work with people at all levels.
Company Benefits:
28 days holiday including bank holidays.
Pension is standard life.
Free parking.
Discretionary death in service benefit.
Concept Resources are an equal opportunities employer.
