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- Support & Coaching: Provide top-notch quality and technical support to our Franchisee installers, ensuring continuous improvement and exceeding customer expectations.
- Training & Audits: Conduct field training and quality audits, working away for a week at a time on a rota basis.
- Problem Solving: Perform Root Cause Analysis (RCA) on faults and failures to develop robust solutions.
- Field Reviews: Attend internal reviews to coordinate field issues and provide support for large installations or complex remedial cases.
- Training Programme: Develop and deliver high-quality training and mentoring for new Franchisees, ensuring they meet our quality and technical standards.
- Best Practices: Define and implement best practices for field quality, ensuring safety and operating standards are consistently met.
- Customer Aftercare: Audit quality within customer aftercare services, providing coaching and development where needed.
- Experience: Knowledge of home installation products, processes, and troubleshooting. Experience in performance coaching, mentoring, and auditing.
- Skills: Proactive problem solver, self-motivated, team player, and customer-focused.
- Dynamic Role: Be part of a high-performing technical support function.
- Impactful Work: Help improve quality standards and drive further improvements.
- Growth Opportunities: Support the development of training and online courses for new products.
