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- Knowledge of property management legal requirements.
- Computer Savvy.
- Excellent customer service skills.
- Tenant Queries: Act as the first point of contact for all tenants, handling enquiries via email and phone promptly and escalating as necessary.
- Letting Agent Liaison: Coordinate with estate agents and security to schedule property viewings.
- Compliance Management: Ensure legal and regulatory requirements are met, including certificates, boiler servicing, and electrical tests.
- Work Order Management: Log and allocate tenant issues to the correct personnel, keeping tenants informed.
- Rent Administration: Reconcile bank statements with rent schedules to ensure timely payments.
- Record Keeping: Assist in implementing new property management software and maintain records of property history, tenant information, maintenance logs, and certifications.
- Provide a friendly and professional welcome to tenants, visitors, contractors, and colleagues.
- Operate the estate switchboard, directing calls efficiently and handling general enquiries.
- Raise and track purchase orders and manage invoice processes.
- Assist in HR & payroll administration, including health and safety compliance and training.
- Maintain an efficient digital filing system.
- Experience in property administration, estate management, reactive repairs, or building services.
- Knowledge of property management legal requirements, including recent and upcoming reforms.
- Strong proficiency in Microsoft Office and general technology aptitude.
- Excellent customer service skills, with the ability to multitask and communicate effectively.
- Proactive and self-motivated with strong verbal and written communication skills.
