- Deposit Account Management: Conduct thorough AML checks, maintain accurate records, and perform risk assessments. Prepare and submit Suspicious Activity Reports (SARs) when necessary.
- Customer Interaction: Respond promptly and professionally to saver inquiries via phone, email, or letter, ensuring all communications are handled in compliance with Data Protection and confidentiality regulations.
- Operations Support: Serve as the main point of contact for AML-related queries, maintain detailed management information, and assist with general office administration tasks such as filing, scanning, and data entry.
- Experience: At least 2 years of customer service experience within a financial services environment.
- Knowledge: Solid understanding of Anti-Money Laundering frameworks, credit reference agency checks, and PEP/sanction monitoring.
- Skills: Proficiency in MS Office (Outlook, Word, Excel) and strong data entry capabilities.