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Tonbridge
Customer service representative
Customer Support Co-ordinator

Customer Support Co-ordinator

TN Recruits

Posted a day ago, valid for 16 days

Tonbridge, Kent TN12 6BE, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Customer Support Coordinator position is located in Tonbridge and offers a salary ranging from £28,800 to £31,900 depending on experience.
The role involves managing daily customer service administration and coordinating issue resolutions.
Key responsibilities include responding to customer queries, logging issues, preparing reports, and overseeing contractor performance.
Candidates must have strong administrative and customer service skills, along with essential experience in face-to-face customer service.
This is a maternity cover contract with standard working hours from Monday to Friday, 8.30am to 5pm.

Customer Support CoordinatorLocation: TonbridgeSalary: £28,800 - £31,900 (DOE)Hours: Monday – Friday 8.30am – 5pm (1 hour for lunch)Contract: Maternity Cover A highly established and well regarded company is actively seeking a Customer Support Coordinator to manage their day-to-day customer service administration and the coordination of issue resolutions. Key Responsibilities:

Manage and respond to customer queries via email and phone.
Log and track customer issues
Prepare and issue weekly defect and exception reports.
Allocate tasks to Customer Support Operatives and contractors.
Oversee inspections, contractor performance, etc
Coordinate CRM diaries and schedule works efficiently.
Ensure customers are informed throughout the remediation process.

Skills & Experience:

Strong administrative and customer service skills.
Ability to work independently, prioritise tasks, and problem-solve.
Excellent communication and interpersonal abilities.
Experience in face-to-face customer service is essential.

Join this hardworking and dedicated team to help them maintain their exceptionally high standards of customer service! Apply now: Send your CV to Melissa or Ben at TN Recruits Temps to discover more and to make your application for an immediate interview. or / In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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