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1st/2nd Line Support Engineer - Kent – Onsite - £33k + Excellent benefits & career progression
Overview:
An excellent opportunity has arisen with multi faceted business in Kent for a 1st/2nd Line Support Engineer. You will be responsible for providing IT Support covering multiple sites across the country and perform daily network tasks, maintenance of all systems and offering advice on software & systems to make sure they are running smoothly.
Role & Responsibilities:
- To install, maintain, and upgrade all IT related equipment across the business
- To provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime.
- Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed in order for files to be easily restored upon request and that in the event of IT system failure all computer based information held by the company can be fully restored guaranteeing business continuity
- To maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system.
- To install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication.
- Support and train new colleagues to the department ensuring that they are fully aware of system backup procedures and the importance of effective teamwork within the department.
- Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule.
- Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources, maintaining strict security and limited access to the computer network of the business.
- Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs.
- Be aware of Group and Company H&S and Environmental Policies, Procedures and Protocols.
- Report all accidents, near misses, unsafe acts or conditions and environmental events noted throughout the business to the H & S Manager through the 'HUB'.
Essential Skills & Experience:
- ITIL frameworks
- Windows OS
- Microsoft Office 365 and M365 products
- Active directory
- DNS & DHCP
Package:
- £28-£33k + depending on skills and experience
- 25 days annual leave + bank holidays
- Employee assistant program
- Imagination Library - this is for anyone who has children under 5, a book will be sent out weekly to encourage children to read
- From May 2024 - Life cover for all employees (including death in service benefit)
- From May 2024 - Medi Cash - money back on eye tests, dentists, specialist appointments
- Cycle to work scheme
- Flu vouchers
- Pension Scheme
- L&D Opportunities
- Free onsite parking
- Working hours: Monday-Friday: 8-5pm
