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- Provide prompt and effective support to clients through phone or email, addressing software issues or escalating critical cases when necessary.
- Deliver exceptional service to ensure client satisfaction and long-lasting relationships.
- Diagnose and resolve technical problems, guiding clients with clear, step-by-step instructions.
- Keep detailed records of each interaction to ensure smooth team collaboration and follow-ups.
- Stay ahead of industry updates by attending regular training sessions and expanding your knowledge.
- Be an active part of a collaborative and supportive team environment where your contributions are valued.
- Assist with special projects that enhance the overall client experience.
- Excellent communication skills and a passion for helping others.
- Customer service experience, whether face-to-face or over the phone.
- Strong problem-solving skills and the ability to manage multiple tasks.
- A desire to learn and grow in an evolving software landscape.
- A collaborative, team-player mindset.
- A natural talent for troubleshooting and self-learning.
- Experience in tech or software support.
- A degree in IT, Computer Science, or a related field.
- Familiarity with spreadsheets and other technical tools.
- Bonus if you speak a second language!
- Competitive starting salary of £23,400, rising to £28,337 after training (progress to 3rd-line support level in approx. 18 months).
- Comprehensive benefits package, including private healthcare and pension.
- 25 days of annual leave, plus Bank Holidays and an extra day off on your birthday!
- Subsidised lunches (£1 meals) from Monday to Thursday.
- Flexible and hybrid working options to suit your lifestyle.
- An inclusive, vibrant team culture with plenty of social events to enjoy.
