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- Quickly respond to clients’ questions via phone or email, helping with software issues or escalating urgent cases when needed.
- Take pride in delivering excellent service, making sure clients are happy and their needs are met.
- Build great relationships with clients.
- Diagnose and solve complex software issues, guiding clients step-by-step through the process.
- Keep accurate logs of each support call to ensure the team stay updated.
- Stay sharp by learning about new updates and features, and attending training to level up your skills.
- Be a team player, helping create a supportive and encouraging environment where everyone feels valued.
- Occasionally pitch in with special tasks to make sure the client experience is always being improved.
- Great communication skills
- Experience in customer service (in person or over the phone)
- Strong problem-solving abilities
- Able to juggle multiple tasks
- Passion for learning as software evolves
- Team player attitude
- A knack for troubleshooting
- Ability to self-learn
- Previous experience in tech or software support
- A degree or higher education qualification
- Familiarity with spreadsheets
- Bonus points for speaking a second language!
- Starting salary of £23,400 rising to £28,337 following training (approx. 18 months to 3rd line support level)
- Pension
- Private healthcare
- 25 days holiday, plus Bank Holidays and additional leave for your Birthday!
- Subsidised £1 lunches from Monday to Thursday!
- Flexible / hybrid working!
- Fantastic team culture and social events.
