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Are you a natural problem-solver who enjoys assisting others?Keen to join a top provider of software solutions?As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.What You’ll Do
- Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
- Deliver outstanding service, ensuring customers are pleased and their requirements are fulfilled.
- Cultivate strong, positive relationships with clients.
- Troubleshoot and resolve complex software challenges, walking clients through solutions step-by-step.
- Maintain accurate records of every support interaction to keep the team informed and aligned.
- Stay informed by learning about new updates and features, while attending training sessions to continuously enhance your expertise.
- Contribute to a collaborative and supportive work environment where everyone feels appreciated.
- Occasionally assist with special projects to consistently improve the customer experience.
- Excellent communication skills
- Experience in customer support (face-to-face or via phone)
- Strong analytical and problem-solving skills
- Ability to handle multiple tasks simultaneously
- Enthusiasm for learning as technology evolves
- A cooperative and team-oriented mindset
- A talent for troubleshooting
- Ability to learn independently
- Previous experience in tech support or software assistance
- A degree or higher education credential
- Comfort with spreadsheets
- Extra points if you're bilingual!
- Starting salary of £23,400, rising to £28,337 after training (approximately 18 months to reach 3rd line support level)
- Pension scheme
- Private health insurance
- 25 days of annual leave, plus Bank Holidays, and an additional day off for your birthday!
- Subsidised lunches for just £1 from Monday to Thursday!
- Flexible/hybrid working arrangements!
- Great team atmosphere with regular social events.
