Helpdesk Trainee

TN Recruits

Posted 10 hours ago, valid for 12 days

Tonbridge, Kent TN12 6BE, England

£24,000 - £28,800 per annum

Full Time

Retirement Plan

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Sonic Summary

This Helpdesk Support Trainee position offers a fantastic opportunity for individuals who enjoy problem-solving and assisting others in a professional IT support environment.
Candidates should have a background in customer service and be eager to develop their skills in a global software solutions company.
The role requires effective communication, strong analytical abilities, and a collaborative personality to deliver exceptional client support.
The position offers a salary of £1, and includes benefits such as a company pension plan, healthcare, and 25 days of holidays plus bank holidays.
No specific years of experience are required, making it ideal for self-motivated learners looking to grow in the technology sector.

Are you a natural problem solver who enjoys assisting others?
Want to join a top-tier global provider of innovative software solutions, providing extensive training and development?
Looking for a friendly team and hybrid working?

If this sounds like you, read on!:You will have the opportunity for fantastic hands-on experience in a professional IT support environment, and the potential to really develop your skills and career in this leading, international company!As a Helpdesk Support Trainee, you’ll be the trusted advisor for clients around the globe, delivering exceptional assistance and ensuring their satisfaction with every interaction.Your Role

Effective and swift service for client calls, escalating as required.
Deliver outstanding support and customer service.
Build and maintain positive client rapport.
Troubleshoot and resolve software challenges, walking clients through solutions step-by-step.
Maintain accurate records of all support communications.
Stay up to date with software knowledge and training.
Assist with special projects aimed at improving the client experience.

What You Bring to the Table:

Confident and effective communication
Background in customer service (face-to-face, or over the phone)
Strong analytical and problem-solving mindset
Skilled at multitasking and prioritising work
Eagerness to adapt and grow as technology evolves
Collaborative, team-oriented personality
Talent for identifying and resolving issues
Self-motivated learner

Perks for you:

Company Pension Plan
Benenden Healthcare Plan
25 days holidays plus bank holidays
£1 Staff Lunches
Full training
Hybrid working
Birthday Leave
Bonus scheme

Contact us today to register your application! In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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