Customer Service Advisor

Niyaa People

Posted 21 hours ago, valid for 9 days

Torquay, Devon TQ2 8ET, England

Full Time

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Sonic Summary

We are seeking a Customer Service Advisor for a 3-month temporary contract in Torquay, working Monday to Friday for 37 hours a week.
The salary for this position ranges from £15 to £17 per hour.
Key responsibilities include processing enquiries related to various council services and delivering customer support through multiple channels, including phone, email, and social media.
Candidates must have previous call center experience, excellent customer service skills, and good IT and keyboard skills.
Availability to start within one week is required for applicants.

We are looking for a Customer Service Advisor to join our client on a 3-month temporary contract in Torquay.Job Title: Customer Service Advisor Contract: 3 Months Hours: Mon - Fri 37 Hours a week Location: TQ2Salary: £15 - £17 /hourAs a Customer Service Advisor, your role will include:

To be able to gain knowledge and process enquiries supporting the following service areas, Registrars, Elections, Housing, Housing Benefits and Council Tax, Corporate Debt, Business Rates, Highways, Natural Environment, Parking, Community Protection, and general Council enquiries.

Deliver customer services via telephone, face to face, digitally and social media. Including Main Council Switchboard and Reception. Respond to enquiries through social media, email, in writing, web forms, telephone, and face to face.

Use own initiative and specialist knowledge to source information to assist and resolve customer enquiries supporting other department and where possible resolving customer enquiries at first point of contact. If unable to, then to signpost and or route to team who can further assist.

The Successful Customer Service Advisor candidate will have:

Have previous call centre experience
Excellent customer service skills
Good IT and Keyboard Skills
Available within 1 week

If you think you have the correct experience for this Customer Service Advisor vacancy, please apply bellow.

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