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Job Title: Customer Service Advisor
Contract: 3 Months
Hours: Mon - Fri 37 Hours a week
Location: TQ2
Salary: 15 - 17 /hour
As a Customer Service Advisor, your role will include:
- To be able to gain knowledge and process enquiries supporting the following service areas, Registrars, Elections, Housing, Housing Benefits and Council Tax, Corporate Debt, Business Rates, Highways, Natural Environment, Parking, Community Protection, and general Council enquiries.
- Deliver customer services via telephone, face to face, digitally and social media. Including Main Council Switchboard and Reception. Respond to enquiries through social media, email, in writing, web forms, telephone, and face to face.
- Use own initiative and specialist knowledge to source information to assist and resolve customer enquiries supporting other department and where possible resolving customer enquiries at first point of contact. If unable to, then to signpost and or route to team who can further assist.
The Successful Customer Service Advisor candidate will have:
- Have previous call centre experience
- Excellent customer service skills
- Good IT and Keyboard Skills
- Available within 1 week
If you think you have the correct experience for this Customer Service Advisor vacancy, please apply bellow.
