Customer Service Representative

Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Llanelli?

Trostre is a leading steel manufacturer with a focus on providing sustainable packaging from tin, chrome and polymer steel. The successful applicant will be someone who can work upon their own initiative and is proactive, reliable and a team player.

Role - Customer Service Representative

Pay - 26,601 per annum, 13.64ph

Location- TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2-3 days per week remote working available)

Shift pattern- Mon-Fri, 08:00-16:00 with a 30 minute unpaid break daily (37.5 hours per week)

Duration- 3 months initially

Start - ASAP (within 1-2 weeks)

Responsibilities:

• Supporting the team with administrative backlog

• Offering customer support to stakeholders, both internal and external

• Signposting stakeholders in the right direction for queries you are unable to resolve

• Conducting Order entry via internal systems and spreadsheets

• Creating sales orders and processing promptly and accurately

• Managing the input of orders and ensuring availability of product

• Putting together presentation packs for stakeholders

• Generating and analysing reports as required by Management

• Providing quotations to customers in a timely manner

• Recording and resolving customer complaints

• Being involved in customer service improvement interventions

• Collaborating data into IT systems

• Adhering to UK Health and Safety legislation and company policies relating to such at all times

Experience needed:

• Prior experience in a customer facing administrative role

• Previous experience working with numerical data

• Capacity to operate with minimal supervision

• Strong IT literacy skills with MS Office

• Experience with in house IT systems

• Confident telephone manner

• Strong verbal and written communication skills

• Excellent interpersonal skills

• Exceptional attention to detail

Benefits:

• Advice and editing on your current CV

• Dedicated team throughout your journey within the role

• Paid holiday

• Exclusive online services including restaurant and retail discounts

• Chance to receive 300* for referring a friend

• Opportunity for progression into permanent roles

• Competitive rates of pay

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.