Contract Manager (Reactive)

Key Accountabilities

QHSE:

• To Manage the contract, in an effective and efficient manner, meeting the requirements and expectations of the Customers Team within the boundaries of the contract
• Carry out auditing to our quality systems including: NICEIC, SHEQ, Compliance, and workmanship inspections
• Maintain a consistent high level of engineering standards
• Continual incremental improvements of services provided to the Customers
• Attend regular meetings with the Customers to discuss, and appraise the Contracts performance
• Manage and oversee the CAFM system
• Ensure all operatives are provided with the necessary resources, materials, tools, and information to enable them to carry out their duties and for ensuring that safe working practices are adhered to

OPERATIONAL:

• Out of Hours support, and escalation procedures
• Continuity of operatives rotas, ensuring an escalation procedure is in place, and routine call outs and holidays periods are covered accordingly
• Support projects, small works and reactive works requests
• Provide support for statutory compliance / planned maintenance activities
• Review Innovation and Energy saving initiatives
• Reconcile, and provide monthly Financial applications to the Customer
• Manage WIP to avoid Financial penalties

COMMERCIAL:

• Working within Operational Budgets and constraints
• Provide costs for capital projects, plant replacement schemes
• Debt Management
• Assist in appointing Sub Contractors
• Assist in providing budget information, and compiling financial reports
• Review Sub Contractors performance, and billing applications

HR/STAFFING/TRAINING

• To provide immediate focal point for all matters relating to the business
• Staff mentoring, training, recruitment, sickness, holidays, disciplinary and grievance management
• Ensuring continuity of statutory training for all operatives undertaking work of this nature

Technical Skills / Knowledge

ESSENTIAL

• Minimum of one trade qualification, with the emphases on Mechanical,Electrical, ACOP for Commercial and Domestic Gas, Oftec Oil, and Competent Fault finding on BMS and Control Systems.
• Knowledge of Cyclical Maintenance, Task Based Systems

Qualifications / Person Specification

• Excellent customer interface skills, excellent telephone and communication skills
• Organised, able to prioritise and work to deadlines
• Have excellent & capable skills in IT documentation in Microsoft Office/Excel packages
• To monitor IT systems, paperwork and contractual/company processes with regards to all Contract and Business Units requirements.
• Respond and administer paperwork systems to ensure the work force adheres to all planned maintenance, reactive & quoted works as required.