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- Annual Salary: Up to £32,000
- Location: Trowbridge
- Job Type: Full-time, Permanent
Reed is representing a client in Trowbridge who is seeking an experienced Service Advisor to join their busy Service Department at a leading automotive dealership. This role offers a dynamic and supportive environment with extensive training and development opportunities. As part of a prominent family-owned dealer group in the South West, the position promises a rewarding career with recognition for hard work, loyalty, and dedication.
Day-to-day of the role:- Greet customers warmly and ensure a positive service experience.
- Listen attentively to customer concerns and document them accurately.
- Conduct thorough vehicle inspections and provide detailed reports to customers.
- Clearly explain recommended repairs and services to customers.
- Provide accurate estimates for repairs and services.
- Efficiently schedule appointments and manage the service department's calendar.
- Coordinate with technicians to ensure timely completion of repairs.
- Follow up with customers post-service to ensure satisfaction and address any additional concerns.
- Previous experience as a Service Advisor or in a similar customer service role is preferred.
- Strong communication and interpersonal skills.
- Knowledge of automotive systems and repairs is advantageous.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Excellent problem-solving skills.
- Proficiency in computer skills for data entry and record keeping.
- A valid driving licence is required.
- Competitive pay with potential earnings up to £32k including overtime and bonuses.
- Opportunities for professional growth within the company.
- Company pension, employee discounts, and life insurance.
- Health & wellbeing programme, free flu jabs, and sick pay.
- Free and on-site parking.
- Bonus schemes and performance bonuses.
- Company events and referral programme.
- 8-hour shifts
- Monday to Friday, including holidays
