Resident Liaison Officer

RGB Recruitment

Posted 2 days ago, valid for 16 days

Truro, Cornwall TR1 2XR, England

£32,000 - £38,400 per annum

Full Time

Life Insurance

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Sonic Summary

A market leading Property Services contractor in Truro is seeking a permanent Resident Liaison Officer.
The role involves acting as the primary liaison between clients and service teams, managing expectations, and resolving customer complaints.
Candidates should have experience in a similar role within construction and possess outstanding customer care and communication skills.
A minimum of GCSE English and Maths at Grade C (or equivalent) is required, along with a full UK driver's license.
The position offers a competitive salary and includes benefits such as pension, life insurance, and healthcare.

Resident Liaison Officer – TruroA market leading Property Services contractor are looking for a Resident Liaison Officerto join their team on a permanent basis. This well-established company’s portfolio offers a full spectrum of property services including: Planned and Project works in Painting, Roofing, Flooring, Passive and Active Fire Protection, Kitchen and Bathroom Replacements across sectors including Social Housing, Defence, Local Authority, Healthcare, Education, Retail and Leisure, Commercial and Industrial.The purpose of this position, you will act as the primary liaison between clients and service teams, ensuring clear and effective communication, provide feedback to management on service improvements based on client feedback.Responsibilities:

Manage residents’ expectations, rearrangement or postponement of works
Manage access notifications and appointments
Customer Complaints and issue resolution
Delivery of customer survey process via door-to-door surveys and telephone surveys
Log and update Quality Plans that are sent to clients
Aid with administration duties in relation to the project
Communicate with site staff and clients
Support with Community Projects

Requirements:

Experience in a similar role within construction
Outstanding Customer Care skills including negotiation and listening skills
Exceptional communication skills, both written and verbal
Good time management and organisational skills
IT Skills/Understanding of EXCEL and WORD
High level or accuracy and attention to detail
Full UK Drivers Licence
Minimum GCSE English and Maths at Grade C (or equivalent)

This position includes a mix of home working with sites visits to West Cornwall and with occasional Exeter office attendance. Great benefits include pension life insurance, healthcare, business mileage paid.If you would like to discuss, please do call RGB Recruitment, Exeter and ask for Nicky Harris.

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